Nairobi Serena Hotel, Nairobi

My stay at the hotel had its ups and downs. The rooms were equipped with a complete range of amenities, clean, and comfortable, but the noise late at night from the upstairs rooms was quite bothersome and the lack of organization for accommodation for 2 adults and 3 kids was disappointing. The service had its highlights with fantastically polite and helpful staff members but was marred by an unpleasant interaction with one staff member. The location was central and convenient for exploring museums and the Nairobi Park, yet safety concerns were raised by incidents nearby. The dining experience offered incredible choices but fell short in some areas. Overall, a mixed experience that had both positives and negatives.

I had a wonderful stay at the hotel! The rooms were clean, cozy, and quite spacious, with a comfy bed and all the necessary facilities, although there was a slight smell. The service was exceptional, especially at the gym and spa, where the staff was friendly, helpful, and trustworthy. The location was central for visiting museums, Nairobi Park, and Wilson Airport, although a bit too crowded. The dining experience was fantastic with a wide range of fresh fruits, juices, and international dishes. The hotel facilities were top-notch, providing everything I needed for a comfortable stay.

I had a pleasant stay at the hotel. The rooms were equipped with everything I needed, and the bed was very comfortable. However, being located across from the elevator could sometimes be noisy. The hotel had a complete range of amenities, which was convenient.

My stay at the hotel was a mix of pleasant surprises and some disappointments. The rooms were reasonably large and nice, with thoughtful touches like rose petals and fresh fruit, but there was quite a bit of noise from upstairs late at night. The service was fantastic, with staff going above and beyond, but the dining experience fell short in some aspects. The location was great for exploring museums and the park, but there were some safety concerns in the area. Overall, it was a comfortable stay with a few hiccups.

I had a wonderful stay at the hotel. The rooms were beautiful, and I had a great night's sleep before our evening departure to the airport. However, the room organization for 2 adults and 3 kids was not arranged in advance. The hotel offers a variety of places to eat, which was convenient.