Nairobi Serena Hotel, Nairobi ➤ Reviews, Rooms & Prices 2024

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Key details

About the Hotel

Kenyatta Avenue, Nairobi, Kenya, 00100

Nairobi Serena Hotel is a five-star establishment celebrated for its elegant ambiance and rich Pan-African design. It features Ethiopian-inspired decor alongside modern comforts, located adjacent to Central Park. This hotel serves as a serene retreat amidst Nairobi's vibrant urban landscape.

Location

Situated 3.5 km from Nairobi city center, the hotel is a convenient base for exploring cultural and historical sites. It is a 30-minute drive from Jomo Kenyatta International Airport, with easy access to public transport and taxis for local travel. Proximity to Central Park enhances guests’ access to green spaces.

Rooms

The hotel offers 199 newly renovated guest rooms and suites with a blend of modern luxury and regional aesthetics. Deluxe rooms feature large windows, offering views of either Central Park or the city skyline, along with comfortable bedding and a mini bar. Executive suites include a sitting area and access to private verandas, catering to both relaxation and business needs.

Eat & Drink

Nairobi Serena Hotel's dining includes the acclaimed Mandhari restaurant, offering gourmet international cuisine in a Tuscan-inspired setting. Aksum Bar, adorned with Ethiopian motifs, serves a variety of cocktails and snacks. The all-day Café Maghreb features a buffet breakfast and a 24-hour brasserie service.

Leisure & Business

For leisure, the hotel includes a Moroccan-style wellness spa, a gym, and a heated 25-meter swimming pool. Business facilities comprise well-appointed conference rooms and a dedicated Premier Lounge for corporate guests. Event specialists ensure a tailored experience for meetings and gatherings.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Suite

Max:

2 persons

58 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

Check Prices

Superior Double Room

Max:

2 persons

44 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Executive Suite

Max:

2 persons

51 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Centre

Nairobi500 m

Airports

Wilson (WIL) 5.1 km

Jomo Kenyatta (NBO) 19.3 km

Train

Nairobi Railway Station 1.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Stay!

The room was impeccably clean and featured a very comfortable bed, providing a perfect environment for relaxation.view full review

Relaxing Spa!

The spa services were exceptional, particularly the therapies which helped ease my jetlag beautifully.view full review

Accessible Relaxation

The pool area had accessible features which added to the relaxing experience for everyone.view full review

Exquisite Breakfast!

The breakfast buffet was outstanding, offering an array of healthy options including fresh juices and gluten-free alternatives.view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool
Children's play area

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness centre
Sauna
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Kenyatta Avenue, Nairobi, Kenya, 00100

Map view

Kenyatta Avenue, Nairobi, Kenya, 00100

City landmarks

Uhuru Highway-Kenyatta Avenue

Uhuru Park

1.1 km

Library

Kenya National Archives

2.8 km

Museum

Nairobi National Museum

3.1 km

Park

The Nairobi Arboretum

1.8 km

Mbagathi Road Kws Workshop Entrance - Nairobi National Park

David Sheldrick Wildlife Trust

2.0 km

Kenyatta Avenue At A104 Corner

Nairobi Gallery

3.1 km

Theatre

Kenya National Theatre

1.7 km

Church

All Saints Cathedral

690 m

Harambee Avenue

Kenyatta International Conference Centre

3.5 km

Park

Jeevanjee Gardens

2.3 km

Moi Avenue

Tom Mboya Statue

1.2 km

16 Rosslyn Lone Tree Estate Rd off Limuru Road

One Off Contemporary Art Gallery

860 m

Mosque

Jamia Mosque

2.6 km

Event hall

Kicc

970 m

Mount Kenya National Park

2.6 km

Eastleigh

Masjid Abubakar Mosque

860 m

Museum

Nairobi Railway Museum

4.4 km

Zoo

Snake Park

3.1 km

Central Business District

2.5 km

Casino

Jokers Wild Casino Nairobi

2.7 km

Nairobi

Anniversary Towers

2.5 km

Rumuruti

Mugie Ranch

2.7 km

Buffalo Springs Reserve

2.8 km

Mageso Chember

wLake Victoria

2.8 km

The Sarova Stanley

2.7 km

Park

August 7th Memorial Park

3.7 km

Off Moi Avenue

Kencom House

3.0 km

02 Koinange St

Cathedral Basilica of the Holy Family

3.1 km

Nearby

Kenyatta Avenue

Central Park Nairobi

440 m

Restaurants

Herbs and Spices Pan-Asian Restaurant

10 m

Kenyatta Avenue Nairobi Serena Hotel

Mandhari Restaurant

470 m

Nyerere Road and Kenyatta Avenue

Pointzero Coffee

3.1 km

Posta Road Nairobi Gallery

Legends Restaurant

860 m

Aga Khan Sports Club Mtama Road along 5th Parklands

Eagle Peak Spur

860 m

Shop B1

Habesha

860 m

United Nations Crescent

Cin Cin Bar

860 m

Fairmont The Norfolk

Reviews and Ratings

Feedback from previous guests about their experience.

78%

liked the hotel and would stay again

comfortable rooms

friendly staff

noisy location

difficulty hailing taxis

7.8/10

Very good

Rooms

7.8

Location

7.4

Service

8.4

Dining

7.8

4.5/5 based on 1073 reviews

#35 of 362 hotels in Nairobi based on Tripadvisor

Paul

United States, March 2024

7.2/10

My stay at the hotel had its ups and downs. The rooms were equipped with a complete range of amenities, clean, and comfortable, but the noise late at night from the upstairs rooms was quite bothersome and the lack of organization for accommodation for 2 adults and 3 kids was disappointing. The service had its highlights with fantastically polite and helpful staff members but was marred by an unpleasant interaction with one staff member. The location was central and convenient for exploring museums and the Nairobi Park, yet safety concerns were raised by incidents nearby. The dining experience offered incredible choices but fell short in some areas. Overall, a mixed experience that had both positives and negatives.

Rooms

7.0

The rooms were equipped with a complete range of amenities, clean, and comfortable with plenty of sockets including USBs.

Service

6.0

The staff members, like BenRodgers Kyalo, James Njenga, and John Wambugu, were fantastically polite and helpful, but some service issues were encountered that impacted the experience.

Location

7.0

The hotel's location is central, making it convenient to access museums and the Nairobi Park, but safety concerns arose due to nearby incidents.

Dining

8.0

The dining options included an incredible choice of fresh fruits, fresh juices, breads, pastries, and international and African dishes, but some aspects were overwhelming.

Facilities

8.0

The hotel facilities were quite extensive and quite good, providing a range of amenities for guests' comfort and convenience.

Paul

United Kingdom, November 2023

8.2/10

I had a wonderful stay at the hotel! The rooms were clean, cozy, and quite spacious, with a comfy bed and all the necessary facilities, although there was a slight smell. The service was exceptional, especially at the gym and spa, where the staff was friendly, helpful, and trustworthy. The location was central for visiting museums, Nairobi Park, and Wilson Airport, although a bit too crowded. The dining experience was fantastic with a wide range of fresh fruits, juices, and international dishes. The hotel facilities were top-notch, providing everything I needed for a comfortable stay.

Rooms

8.0

My room was very large, with a comfy bed and very clean. It had all the facilities I needed, although there was a slight smell present.

Service

9.0

The staff, especially at the gym and spa, were friendly, helpful, and kind, making my experience even more pleasant.

Location

7.0

The hotel's central location made it easy for me to reach my meetings in the city. Although it is crowded, the well-maintained area provided ample shady spots to relax and enjoy meals.

Dining

8.0

I enjoyed the extensive dining options, including local dishes and a variety of fresh fruits, breads, and pastries. The choice was incredible, although it was a bit pricey for a lighter meal.

Facilities

9.0

The hotel's facilities were excellent, offering a range of services that made my stay convenient and enjoyable.

Steve

United States, November 2023

8.4/10

I had a pleasant stay at the hotel. The rooms were equipped with everything I needed, and the bed was very comfortable. However, being located across from the elevator could sometimes be noisy. The hotel had a complete range of amenities, which was convenient.

Rooms

8.0

The room had all the facilities I needed, and the bed was very comfortable.

Service

9.0

The service I received was top-notch. The staff was attentive and always willing to help. However, there was an incident where an employee could have handled a situation better.

Location

7.0

The hotel's location was beautiful and well-maintained, great for exploring the neighborhood. However, it was a bit challenging to hail a taxi at times.

Dining

9.0

The dining experience was excellent, with a wide selection of meals and fresh choices. The sourdough bread was a standout item on the menu.

Facilities

9.0

The hotel facilities were excellent, offering everything I needed for a comfortable stay.

comfortable rooms

noisy location

Ashley

United Kingdom, May 2023

7.4/10

My stay at the hotel was a mix of pleasant surprises and some disappointments. The rooms were reasonably large and nice, with thoughtful touches like rose petals and fresh fruit, but there was quite a bit of noise from upstairs late at night. The service was fantastic, with staff going above and beyond, but the dining experience fell short in some aspects. The location was great for exploring museums and the park, but there were some safety concerns in the area. Overall, it was a comfortable stay with a few hiccups.

Rooms

8.0

The rooms were reasonably large and nice, with lovely additions like rose petals and fresh fruit. However, there was a lot of noise from upstairs late at night.

Service

9.0

The service was exceptional, with staff taking care of everything from luggage to celebrating special occasions. They were truly attentive and helpful.

Location

7.0

The hotel's location was central for exploring museums and Nairobi Park, but there were some safety concerns nearby. The area had good shady spots and was well-maintained.

Dining

6.0

The dining experience had both positives and negatives. There were nice fresh choices, but some aspects were disappointing. The variety was good, but it was not perfect.

Facilities

7.0

Jack

United Kingdom, May 2023

8.6/10

I had a wonderful stay at the hotel. The rooms were beautiful, and I had a great night's sleep before our evening departure to the airport. However, the room organization for 2 adults and 3 kids was not arranged in advance. The hotel offers a variety of places to eat, which was convenient.

Rooms

8.0

The rooms were beautiful and provided a great night's sleep. However, the organization for 2 adults and 3 kids was lacking.

Service

9.0

The service at the hotel was exceptional. The staff, especially Felix, the concierge, remembered our names and room number without being prompted. They were extremely helpful throughout our stay, from room service to the restaurant.

Location

9.0

The location of the hotel is very good, with easy access to the neighborhood for wandering around. It is also central for visiting museums, Nairobi Park, and close to Wilson Airport. The outdoor bar area was great as well.

Dining

8.0

The dining experience was lovely with a beautiful and expansive buffet offering both hot and cold options. However, it was a bit overwhelming.

Facilities

9.0

The hotel has excellent facilities, including room service, car hire, dry cleaning, housekeeping, laundry, and shuttle services. The General Management was exemplary, professional, and compassionate.