Nairobi Serena Hotel, Nairobi ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Kenyatta Avenue, Nairobi, Kenya, 00100

Nairobi Serena Hotel is a five-star establishment located adjacent to Central Park in Nairobi, Kenya. Combining Pan-African design aesthetics with modern comforts, the hotel provides an elegant escape in a bustling metropolis. The hotel is notable for its gourmet dining, luxurious rooms, and wellness offerings, making it a significant part of Nairobi's hospitality landscape. Its location allows easy access to key attractions in the city.

Location

Situated just a five-minute walk from Nairobi's city center, the hotel is conveniently near key business and cultural landmarks. Jomo Kenyatta International Airport is approximately a 30-minute drive from the property. The central location allows for easy access to public transport, taxis, and nearby attractions such as Nairobi National Museum and the Nairobi National Park. This strategic positioning makes the hotel ideal for both business and leisure travelers alike.

Rooms

The hotel features 199 tastefully remodeled guest rooms and suites, each designed with a pan-African theme. Deluxe and executive rooms offer stunning views of the city and Central Park, with amenities including Wi-Fi, air conditioning, and luxurious bathrooms. Premium rooms provide additional access to the Premier Lounge, catering to high-level business needs. Suites, ranging from the spacious Business Suite to the opulent State Suite, include specialized amenities like private verandas and dining areas.

Eat & Drink

Nairobi Serena Hotel hosts several dining options, including the renowned Mandhari restaurant, known for its exquisite gourmet cuisine. The Aksum Bar, inspired by Ethiopian culture, provides a vibrant atmosphere with classic drinks and cocktails. Café Maghreb offers all-day dining with an array of international dishes and a patisserie featuring French pastries. For those seeking Asian cuisine, the Herbs & Spices restaurant serves expertly crafted dishes reflecting Pan-Asian influences.

Leisure & Business

Maisha Spa offers a Moroccan-style wellness escape, featuring a heated lap pool and a full gym. The hotel has extensive conference and business facilities, supported by a dedicated events team to cater to a variety of gatherings. Plus, the landscaped gardens and pool terrace provide serene spaces for relaxation during leisure hours. The hotel also features the Hazina Shop, where guests can purchase handcrafted African goods as souvenirs.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

26 m²

Bed options:

1 Double bed

Garden view

Shower

Coffee machine

room details

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King Room

Max:

2 persons

26 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Executive Room

Max:

2 persons

26 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Center

Nairobi1700 ft

Airports

Wilson (WIL) 3.2 mi

Jomo Kenyatta (NBO) 12.0 mi

Train

Nairobi Railway Station 1.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Perfect for Meetings

“The meeting facilities at Serena Hotel are ideal for productive discussions, complemented by a good lunch.” view full review

Cozy and Clean

“The room I stayed in was spotless and incredibly comfortable, providing an inviting atmosphere for relaxation.” view full review

Relaxing Pool Bliss

“I enjoyed the warm outdoor pool, beautifully maintained at 31 degrees, perfect for a soothing swim.” view full review

Delicious Breakfast

“The breakfast buffet offered a fantastic selection of healthy and fresh options that energized my day.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Children's pool
Children's play area

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness center
Sauna
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Kenyatta Avenue, Nairobi, Kenya, 00100

Map view

Kenyatta Avenue, Nairobi, Kenya, 00100

City landmarks

Uhuru Highway-Kenyatta Avenue

Uhuru Park

3700 ft

Libraries

Kenya National Archives

1.7 mi

Museums

Nairobi National Museum

1.9 mi

Parks

The Nairobi Arboretum

1.1 mi

Mbagathi Road Kws Workshop Entrance - Nairobi National Park

David Sheldrick Wildlife Trust

1.2 mi

Kenyatta Avenue At A104 Corner

Nairobi Gallery

1.9 mi

Broadway Theatre

Kenya National Theatre

1.0 mi

Church

All Saints Cathedral

2300 ft

Harambee Avenue

Kenyatta International Conference Centre

2.2 mi

Parks

Jeevanjee Gardens

1.4 mi

Moi Avenue

Tom Mboya Statue

4100 ft

16 Rosslyn Lone Tree Estate Rd off Limuru Road

One Off Contemporary Art Gallery

2900 ft

Mosque

Jamia Mosque

1.6 mi

Events

Kicc

3200 ft

Mount Kenya National Park

1.6 mi

Eastleigh

Masjid Abubakar Mosque

2900 ft

Museums

Nairobi Railway Museum

2.7 mi

Zoo

Snake Park

1.9 mi

Central Business District

1.6 mi

Casinos

Jokers Wild Casino Nairobi

1.7 mi

Nairobi

Anniversary Towers

1.6 mi

Rumuruti

Mugie Ranch

1.7 mi

Buffalo Springs Reserve

1.7 mi

Mageso Chember

wLake Victoria

1.7 mi

The Sarova Stanley

1.7 mi

Parks

August 7th Memorial Park

2.3 mi

Off Moi Avenue

Kencom House

1.8 mi

02 Koinange St

Cathedral Basilica of the Holy Family

2.0 mi

Nearby

Kenyatta Avenue

Central Park Nairobi

1500 ft

Restaurants

Herbs and Spices Pan-Asian Restaurant

100 ft

Kenyatta Avenue Nairobi Serena Hotel

Mandhari Restaurant

1600 ft

Nyerere Road and Kenyatta Avenue

Pointzero Coffee

1.9 mi

Posta Road Nairobi Gallery

Legends Restaurant

2900 ft

Aga Khan Sports Club Mtama Road along 5th Parklands

Eagle Peak Spur

2900 ft

Shop B1

Habesha

2900 ft

United Nations Crescent

Cin Cin Bar

2900 ft

Fairmont The Norfolk

Reviews and Ratings

Feedback from previous guests about their experience.

78%

liked the hotel and would stay again

comfortable rooms

friendly staff

noisy location

difficulty hailing taxis

7.8/10

Very good

Rooms

7.8

Location

7.4

Service

8.4

Dining

7.8

4.5/5 based on 1073 reviews

#35 of 362 hotels in Nairobi based on Tripadvisor

Paul

United States of America, March 2024

7.2/10

My stay at the hotel had its ups and downs. The rooms were equipped with a complete range of amenities, clean, and comfortable, but the noise late at night from the upstairs rooms was quite bothersome and the lack of organization for accommodation for 2 adults and 3 kids was disappointing. The service had its highlights with fantastically polite and helpful staff members but was marred by an unpleasant interaction with one staff member. The location was central and convenient for exploring museums and the Nairobi Park, yet safety concerns were raised by incidents nearby. The dining experience offered incredible choices but fell short in some areas. Overall, a mixed experience that had both positives and negatives.

Rooms

7.0

The rooms were equipped with a complete range of amenities, clean, and comfortable with plenty of sockets including USBs.

Service

6.0

The staff members, like BenRodgers Kyalo, James Njenga, and John Wambugu, were fantastically polite and helpful, but some service issues were encountered that impacted the experience.

Location

7.0

The hotel's location is central, making it convenient to access museums and the Nairobi Park, but safety concerns arose due to nearby incidents.

Dining

8.0

The dining options included an incredible choice of fresh fruits, fresh juices, breads, pastries, and international and African dishes, but some aspects were overwhelming.

Facilities

8.0

The hotel facilities were quite extensive and quite good, providing a range of amenities for guests' comfort and convenience.

Paul

United Kingdom, November 2023

8.2/10

I had a wonderful stay at the hotel! The rooms were clean, cozy, and quite spacious, with a comfy bed and all the necessary facilities, although there was a slight smell. The service was exceptional, especially at the gym and spa, where the staff was friendly, helpful, and trustworthy. The location was central for visiting museums, Nairobi Park, and Wilson Airport, although a bit too crowded. The dining experience was fantastic with a wide range of fresh fruits, juices, and international dishes. The hotel facilities were top-notch, providing everything I needed for a comfortable stay.

Rooms

8.0

My room was very large, with a comfy bed and very clean. It had all the facilities I needed, although there was a slight smell present.

Service

9.0

The staff, especially at the gym and spa, were friendly, helpful, and kind, making my experience even more pleasant.

Location

7.0

The hotel's central location made it easy for me to reach my meetings in the city. Although it is crowded, the well-maintained area provided ample shady spots to relax and enjoy meals.

Dining

8.0

I enjoyed the extensive dining options, including local dishes and a variety of fresh fruits, breads, and pastries. The choice was incredible, although it was a bit pricey for a lighter meal.

Facilities

9.0

The hotel's facilities were excellent, offering a range of services that made my stay convenient and enjoyable.

Steve

United States of America, November 2023

8.4/10

I had a pleasant stay at the hotel. The rooms were equipped with everything I needed, and the bed was very comfortable. However, being located across from the elevator could sometimes be noisy. The hotel had a complete range of amenities, which was convenient.

Rooms

8.0

The room had all the facilities I needed, and the bed was very comfortable.

Service

9.0

The service I received was top-notch. The staff was attentive and always willing to help. However, there was an incident where an employee could have handled a situation better.

Location

7.0

The hotel's location was beautiful and well-maintained, great for exploring the neighborhood. However, it was a bit challenging to hail a taxi at times.

Dining

9.0

The dining experience was excellent, with a wide selection of meals and fresh choices. The sourdough bread was a standout item on the menu.

Facilities

9.0

The hotel facilities were excellent, offering everything I needed for a comfortable stay.

comfortable rooms

noisy location

Ashley

United Kingdom, May 2023

7.4/10

My stay at the hotel was a mix of pleasant surprises and some disappointments. The rooms were reasonably large and nice, with thoughtful touches like rose petals and fresh fruit, but there was quite a bit of noise from upstairs late at night. The service was fantastic, with staff going above and beyond, but the dining experience fell short in some aspects. The location was great for exploring museums and the park, but there were some safety concerns in the area. Overall, it was a comfortable stay with a few hiccups.

Rooms

8.0

The rooms were reasonably large and nice, with lovely additions like rose petals and fresh fruit. However, there was a lot of noise from upstairs late at night.

Service

9.0

The service was exceptional, with staff taking care of everything from luggage to celebrating special occasions. They were truly attentive and helpful.

Location

7.0

The hotel's location was central for exploring museums and Nairobi Park, but there were some safety concerns nearby. The area had good shady spots and was well-maintained.

Dining

6.0

The dining experience had both positives and negatives. There were nice fresh choices, but some aspects were disappointing. The variety was good, but it was not perfect.

Facilities

7.0

Jack

United Kingdom, May 2023

8.6/10

I had a wonderful stay at the hotel. The rooms were beautiful, and I had a great night's sleep before our evening departure to the airport. However, the room organization for 2 adults and 3 kids was not arranged in advance. The hotel offers a variety of places to eat, which was convenient.

Rooms

8.0

The rooms were beautiful and provided a great night's sleep. However, the organization for 2 adults and 3 kids was lacking.

Service

9.0

The service at the hotel was exceptional. The staff, especially Felix, the concierge, remembered our names and room number without being prompted. They were extremely helpful throughout our stay, from room service to the restaurant.

Location

9.0

The location of the hotel is very good, with easy access to the neighborhood for wandering around. It is also central for visiting museums, Nairobi Park, and close to Wilson Airport. The outdoor bar area was great as well.

Dining

8.0

The dining experience was lovely with a beautiful and expansive buffet offering both hot and cold options. However, it was a bit overwhelming.

Facilities

9.0

The hotel has excellent facilities, including room service, car hire, dry cleaning, housekeeping, laundry, and shuttle services. The General Management was exemplary, professional, and compassionate.